Refund Policy

We want you to be totally satisfied with our products and services

Our returns policy does not affect you under the Australian Consumer Law (ACL). This policy is provided in addition to your rights under the Australian Consumer Law.

We will happily give you a refund or exchange within 30 days of purchase, provided you have proof of purchase and the product: is still in its original and saleable condition and packaging and item has not been installed, with all accessories included and unless that product is: –

• A special or specific order part (a genuine part which is paid prior)
• Not in resalable or return condition

When to return a product?

We offer you a replacement, credit or refund where products have a major failure, such as:

• When they are faulty
• Wrongly described
• Different from a sample shown to you; or
• Do not do what they are supposed to do

Where to return a product

Online Purchases

If you purchased a product online via our e-commerce store, please contact us first via the means below before returning the product, to discuss our return options with you.

• Email: info@myjackfrost.com.au
• Contact Form: Send an inquiry online via our contact form between the hours of 9:00 am and 5:00 pm AEST (Brisbane) Monday to Friday.

Products purchased online can also be returned in-store at our Mt Gravatt Workshop located at 4b/429 Creek Rd, Mount Gravatt East

In-store Purchases

Products purchases in-store must be returned to the front service desk of Jack Frost 4X4 OFFROAD Showroom/workshop located at 4/429 Creek Road Mt Gravatt East. This includes products that carry a manufacturer’s warranty, which may need to be assessed by the manufacturer.