Refund Information

This page outlines how refunds are processed in-store and online. For full return eligibility terms, please refer to our Returns Policy.

In-Store Refund Process

To request a refund in-store, please:

Present your receipt or valid proof of purchase (bank statement or transaction history accepted).
Provide the product in its original condition.
Ensure all manuals, accessories, wiring components, mounting hardware and packaging are included.
Have the original payment card available if the purchase was made by card.

Important – Electrical & 12V Products

Due to the technical and electrical nature of the products we supply, strict conditions apply.

Refunds will not be provided for products that:

Have been installed, mounted or wired
Have been connected to a battery or power source
Show signs of installation (cut wiring, terminal marks, mounting holes, etc.)
Are returned without original packaging or accessories
Have been modified or altered

All returned products are subject to inspection and testing.

If a product shows signs of use beyond simple handling, the refund request may be declined.

Change of Mind Refunds

Approved change-of-mind returns:

Must be requested within 14 days of purchase
Must meet unused and resalable condition requirements
Are subject to a 15% restocking fee
Exclude shipping charges

Refunds are processed back to the original payment method only.

Faulty Products & Warranty Claims

If a product is faulty, your rights are protected under the Australian Consumer Law.

Depending on the issue, we may offer:

Repair
Replacement
Refund (for major failures)

Products may need to be sent for testing and assessment before a warranty claim is approved.

Warranty will not apply where failure is caused by:

Incorrect installation
Reverse polarity
Incorrect fuse sizing
Water ingress
Over-voltage
Physical damage
Misuse or modification

If a product is found not to be faulty after testing, it may be returned at the customer’s expense.

We strongly recommend professional installation for products such as:

Inverters
DC-DC chargers
Brake controllers
Lithium battery systems

Improper installation may void warranty.

Card Refund Security

To reduce fraud risk:

Refunds for debit/credit card purchases will be returned to the original card only.
The original card must be presented in-store where applicable.
We do not provide cash refunds for card purchases.

Shipping & Online Orders

Online refunds will be processed once the returned item:

Is received
Is inspected
Meets eligibility requirements

Return shipping costs are the responsibility of the customer unless the item is faulty.

Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.