Causes for Order Delays
- Incorrect or incomplete address entry during checkout.
- The designated address had no one available to sign for the parcel.
- Entry of incorrect payment information; please ensure accuracy during checkout as order creation is contingent upon payment receipt.
- Orders flagged for verification may necessitate phone contact before dispatching. Verification of personal details may be required for fraud prevention, potentially causing shipping delays.
- High demand for a particular product may lead to sourcing from outside our standard delivery network, resulting in dispatch delays for orders directed to regional locations, among others.
If your order exceeds the quoted delivery period, kindly monitor its progress through our Track & Trace portal. Alternatively, reach out to our Customer Support Team via our online enquiry form. Online inquiries are typically addressed within 24 hours.
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